WARRANTY

Our commitment to craftsmanship & your satisfaction

LIFETIME WARRANTY ON ALL PRODUCTS

Every piece we craft is backed by our lifetime warranty — because quality should never expire.

We stand behind every item in our collection with a full lifetime warranty. If your jewelry ever fails due to a manufacturing defect or material fault, we will repair or replace it — no questions asked.

Our lifetime warranty applies to all products sold through our store, from chains and bracelets to rings and pendants. We believe that men's jewelry should be built to last, and we back that belief with a promise that lasts just as long.

WHAT'S COVERED UNDER WARRANTY

✓ Manufacturing defects ✓ Broken clasps or closures ✓ Chain link failures ✓ Plating defects or peeling ✓ Structural integrity issues ✓ Material faults

WHAT'S NOT COVERED UNDER WARRANTY

✗ Physical damage or misuse ✗ Normal wear and tear ✗ Scratches from daily use ✗ Damage from chemicals ✗ Lost or stolen items ✗ Intentional modifications

WARRANTY CLAIM SHIPPING FEE

To process a warranty claim, customers are required to ship their item to our facility for inspection and repair or replacement. Please note the following important shipping policy:

SHIPPING FEE REQUIRED FOR ALL WARRANTY CLAIMS

A flat shipping fee of $12.00 applies to every warranty claim submission.

This fee covers the cost of insured return shipping for your repaired or replaced item back to you.

⚠️ IMPORTANT NOTICE

Free shipping promotions and discount codes cannot be applied to warranty claim shipments. The $12.00 shipping fee is mandatory for all warranty claims, regardless of any active promotions or your order history.

We appreciate your understanding. This fee ensures your item is handled with full insurance coverage and tracked delivery throughout the warranty process.

HOW TO SUBMIT A WARRANTY CLAIM

Step 1: Contact Our Support Team Reach out to us via email : support@shopaltari.com or our contact form with your order number, a description of the issue, and clear photos of the defect.

Step 2: Receive Claim Approval Our team will review your claim within 1-2 business days and confirm eligibility under our lifetime warranty policy.

Step 3: Pay the $12.00 Shipping Fee Once approved, you will receive a payment link for the mandatory $12.00 shipping fee. Please note that free shipping offers do not apply to warranty claims.

Step 4: Ship Your Item to Us Package your item securely and ship it to the address provided by our support team. we will provide you the shipping label.

Step 5: Receive Your Repair or Replacement Once we receive and inspect your item, we will repair or replace it and ship it back to you fully insured. Processing typically takes 5–10 business days.

READY TO SUBMIT A CLAIM?

Our support team is here to guide you through every step of the warranty process.

Contact Support: Support@shopaltari.com